Website Skid Row Housing Trust

Homes. Support. Success.

The Evening Coordinator reports to the Evening Coordinator Supervisor and/or the VP of Property Management working as part of a team to ensure that building operations and management services are provided effectively and efficiently. The Evening Coordinator will act as a liaison with and to the Contracted Security Service Team from the hours of 10pm to 7am. The Evening Coordinator is responsible for the overnight operations of the properties including the delivery of quality customer service to residents and staff, effectively communicating with all on-site evening and day staff. The Evening Coordinator must also be knowledgeable in the physical and social operation aspects of the property as well.

 

Duties include the following (other duties may be assigned):

Maintain office and office systems in an orderly, professional manner ensuring that there is an efficient record keeping system for tenant service requests, maintenance and janitorial inventories, tenant files, etc.;
Knowledge of location of buildings shut-off valves, electrical rooms, security codes, and passwords for any alarm systems;
Effectively manage and solve problems related to lock outs, tenant issues, maintenance and janitorial concerns including listening attentively to resident complaints and suggestions, addressing them fairly and professionally;
Conduct interactions with residents, visitors and co-workers in a respectful, courteous manner;
Personnel are required to carry a cell phone and to be available during building emergencies;
Monitor cameras regularly;
Working knowledge of the House rules and guest visitor policy;
Maintain professional relationships and boundaries with residents all times, including refraining from having personal relationships with residents, money exchanges etc.;
Follow proper dress code standards (no hats, or do rags, open-toed sandals, etc.);
Ensure access is allowed to vendors in any case of emergency;
Ensure log entries and accounts of any incidents taking place during the shift is properly documented in electronic log book in red ink, and making sure all incident reports are written and documented; and
Other duties as assigned by the Property Supervisor and/or the Director of Property Management.

 

Education and Experience

A minimum of two (2) years customer service required

Preferred experience working closely with homeless population

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